Fix Stranded Inventory on FBA

If you found this, you’re probably dealing with the frustrating problem of stranded inventory on FBA. This post covers only the specific case of “Please review for quality issues.”

When you mouse over the reason, you’ll see “Your listing has been paused. This may be due to a listing quality issue, such as a pricing error. Review your listing and verify that all information is correct. To resume selling, click Edit, make the required updates to the listing, then click Save and finish.”

Contacting seller support probably got you some canned response about the “fair pricing policy” and “match the buy box.” Which won’t necessarily make sense, because this problem often happens to people who have the only offer, who match the buy box, or who are already lower than the buy box. It is a bug with the pricing bot, and seller support associates either cannot or simply won’t help you get your listing re-activated, even if fiddling with the price on your end isn’t working. So here’s what may work for you:

  1. Delete all offending listings. It’s not enough to close. You must select “Delete products and listings” from your Manage Inventory view.
  2. Re-list them with the same SKU as before. Where to find the SKU? It’s the first column on your “Fix Stranded Inventory” page. When you add a product, there’s a box labeled “Seller SKU” right under the price box. Be sure to fill that with the same SKU as the stranded item.

Now wait about 15 minutes, and your listings should be good as new! This refreshes the listings when seller support is unwilling to do so.

Note: there is some risk to using this workaround. There is always the chance that Amazon will be unhappy with you trying to go around their pricing bot and suspend you. However, if your items are stranded because the pricing bot is still buggy, and seller support won’t help, what choice do you have? After all, it doesn’t make sense from a pricing bot perspective that your competitors can charge the same or more, and your listing is the one that’s blocked.

Exchange BP gift cards for Arco

BP gift cards used to work at Arco, but in some areas, a system upgrade now prompts users for a PIN when they try to use a BP gift card at an Arco gas station, and these cards do not come with PINs. Here’s how to exchange your BP gift cards for Arco gift cards.

  1. Call the number on the back of the BP gift card: 1-800-519-3560.
  2. Follow the menu prompts to get to an operator. Tell the operator you have BP gift cards which no longer work at your local Arco stations, and you would like to exchange them for Arco gift cards. They will ask for a name, phone number, email address, and mailing address. Then they’ll instruct you to do the following:
  3. Email sservices@alorica.com (no, that’s not a typo, it is “sservices”) with:
    • your name
    • a copy of the original receipt (when you purchased the BP gift card(s))
    • picture of the front of the gift card(s)
    • picture of the back of the gift card(s)

That’s it! According to customer service, you should receive a response/replacement within 7-10 business days.

Discontinued Amazon Dash buttons

Once upon a time, if you bought an Amazon dash button, you could get a $4.99 credit loaded to your account which could be used to purchase anything shipped from and sold by Amazon.com. Then, a few days before Christmas last year, that all ended.

Some folks had bought dozens, even hundreds of dash buttons and never got around to activating them to get the general $4.99 credit. Loophole closed, the credits now apply to only items you buy when pressing a dash button. What to do with all those?

Discontinued dash buttons

Until a few days ago, there was a list of all discontinued dash buttons. Now it appears to be a blank page, but maybe it’s being updated. Discontinued means that the dash button will no longer be associated with any products you can order. When setting up your dash button, you’ll know it’s discontinued if instead of products to choose from, you get the message “There are currently no products available. Please try again later.” If you never activated a dash button and it has been discontinued, you can contact Amazon support and request your $4.99 credit, saying that you were unable to get this credit upon first use of dash button because you are unable to associate the dash button with an item to purchase. Your credit will be granted as a courtesy credit which is good for anything shipped and sold by Amazon. This is even better than before because it isn’t added to your orders $4.99 at a time like dash button credits originally were. So you can use all of your credits on one order if you want!

Use the credits

For the buttons you have left over that still work for ordering products, you can get the credit and then use them on any item ordered via physical dash button. Meaning, if you have a Nerf dash button, you can add that credit to your account and then use it to buy Goldfish crackers if you want to. Here is a list of all items you can order via physical dash button, sorted by price. Ordering by dash button means you can also get around the add-on shipping minimum. So if you have 50 dash button credits you still need to use, you can get 50 boxes of chocolate chip cookie dough Lärabar (if you have the Lärabar dash button).

Good luck. Hope you didn’t procrastinate like me.

“How can I help” is a stupid question

This post was inspired by the comic “You should have asked” which addresses division of labor in the household. The problem isn’t unwillingness to help: it’s not even noticing that things need to be done.

Now, saying “what can I do?” is is absolutely acceptable in the workplace when you’ve finished all your assignments. Or, it should be, because the person you pose that question to is your boss. And your boss gets paid more than you do to think about what you should be doing and when. Asking this of a spouse or significant other implies it’s their job to know all the household tasks and their priorities. Do they get paid more than you for housework? No. No one except the outside help gets paid for that. So it’s equally your responsibility to not only do the work, but to figure out what needs to be done, and when. Funny thing is, it seems that often, people who are blind to basic household details like “the compost needs to be taken out” are actually quite good about being proactive at work.

Anecdote time! I knew a guy who constantly checked his phone for alerts from work. He even did this when out at dinner with his girlfriend. His girlfriend asked him whether he would be constantly checking his phone for texts from her if he were out to dinner with his boss or CEO. He said “no.” She told him “Then don’t do that when you’re out with me.” His response? “Do you pay me?”

Maybe that’s the solution to this problem of “emotional labor” that often falls more on the woman’s shoulders. It seems that men are usually good about being proactive at work. Because they spend time thinking about what needs to be done. They spend time figuring out what is important to keep track of. They notice changes and they know what should be done in response to those changes. They should treat their home life as a job. No, not because their wives or girlfriends pay them, but because it is as much their responsibility as anyone else’s to clean the toilet or pack sunblock and swimsuits for a beach day.

Here’s an example: menu planning. It may seem that the spouse who says “I’m cool with whatever, I won’t complain about whatever you make, I’ll eat anything” is already great. However, think about the person who says that in a planning meeting at work. “I don’t care what I work on. I have no ideas. I’ll do whatever.” Is that acceptable? As I said, it should be more acceptable at work because there is someone at a higher pay grade whose job it is to think about tasks and delegation. But at home, that’s not the case. Most of those who shrug off this responsibility at home would say that you can’t go into a work meeting and give a response like that because it shows you don’t care about your job and you’re slacking. Or worse — that you are a weak team member who doesn’t even understand what your job entails.

The fundamental issue at play is that many men still do not consider their home life as being as critical or important as their work life. So they ignore it and dedicate very little time to thinking about what needs to be done to keep the home running smoothly. This may be fine, if the division of labor is agreed to and accepted by both parties. But if there’s tension or stress at home, a good starting point can be to think of domestic duties as a second job that’s just as important.

Urgency vs importance

A cruel fact of life is that our most urgent tasks are seldom the most important or meaningful. Some things that need to be done right away (or at least this week) are the dishes, the laundry, the grocery shopping, taking out the garbage, and you know, work.

But those things aren’t important in the final measure of someone’s life. They just have the clearest deadlines and the most obvious consequences when neglected.

On the other hand, suppose that someone aspires to be a writer. An average person with a day job and all the ordinary tasks of life to attend to. What consequence is there if they don’t get around to reading today? If they don’t write a single sentence this month? None. They can go on their entire lives going to work, coming home, cooking dinner, washing the dishes, zoning out on Candy Crush, going to bed, repeating the process.

There is more and more evidence that creativity is born of boredom. That we need time with zero obligations to cultivate our own ability to think and observe, rather than just absorb the internet and its cat memes.

The only way I can think of to mitigate the fallout of this inverse relationship between important and urgent tasks is the following:

  1. Figure out your most productive time of day
  2. Use at least an hour of that window every day for something important to you

This is how I passed my quals.

Now. If you have trouble even identifying things that are important, that’s a bigger issue. But still use that hour a day to be bored. Eventually it will point you in the right direction.

All my Amazon reviews, deleted

My reviews were all deleted yesterday. Here’s what that looks like on your profile:

When you try to review any product from your orders page you’ll see this:

The text reads:

Sorry, we are unable to accept your review of this product for either one or both of the following reasons: Your previous review of this product did not comply with our Customer Reviews Guidelines. Amazon does not permit reviews from customers whose relationship to the product or seller may be perceived as biased.

I had been reviewing items from Extreme Rebate. I thought this would be invisible to Amazon because the sellers on that platform do not give coupon codes or Amazon gift cards (reimbursements are done via Paypal), so there’s nothing on Amazon’s side that would link the buyer to the seller. I suspect my downfall was a combination of the following:

  1. Sparse review activity for years, then a deluge of long reviews, many with photos.
  2. New reviews mostly for obscure products with sellers from China.
  3. All reviews were positive, 4 or 5 stars.
  4. I did use Amazon gift cards sometimes (from other sources like portals).
  5. Once any new product has an unnaturally high rate of review (especially if it has predominately positive reviews), maybe Amazon deletes all those reviewer’s accounts.

After a cursory search I’ve concluded that once Amazon decides I’m done with reviewing, it’s hopeless to try to convince them otherwise. My small apartment was becoming rather full of things of questionable utility anyway. This hoarder always knew the gravy train would end, so now I’m passing the baton. With the warning that your reviews will probably be wiped one day for doing this. But maybe it’s worthwhile to you anyway. Good luck!

p.s. — note the category… “how to get your Amazon reviews deleted”? Hah!

How to escape Bali

Or, my time as a refugee from the volcanic eruptions of Mount Agung. If you’re visiting Bali and the local volcano gets agitated, spews ash, closes Denpasar (DPS) airport, then here’s what you should do:

Decide whether to stay put or run for Surabaya (SUB)

If you have more time (5-6 days) to wait for DPS to re-open, then you’ll have a better time just staying put. Past results are no indication of future performance, but the airport usually isn’t closed for more than 5 days. However, it doesn’t mean you can just relax. If you don’t want to be caught in the backlog of stranded travelers, do call your airline daily to ensure that you are issued a boarding pass for the next flight (in case of airport re-opening) every time your current flight gets canceled. The airline doesn’t necessarily do this automatically. If you decide to run for Surabaya, do so immediately after DPS is closed.

Hire a mini-bus to SUB

It’s more comfortable and usually cheaper to hire your own mini-bus to get to SUB, if you can find about 6 people to join you and split the cost. That will be 250,000-300,000 IDR per person, whereas the government subsidized mega buses are 300,000 IDR, slower and more cramped. The Indonesian government usually sends mega tour buses to DPS domestic terminal to evacuate stranded travelers to SUB. Don’t ask airport employees about it: they might not know anything. Check google, or just go to the domestic terminal and see if they’re available yet. For a mini-bus, talk to your hotel concierge or the manager of your villa to arrange transport. If you don’t do this right away, you’ll be stuck with the less comfortable big bus option because all the private vans will be booked.

Buy your plane ticket as soon as transport to SUB is booked

I made the mistake of fantasizing that I could talk to AirAsia upon arriving at SUB, and they would magically change everything for me and not charge change fees. Give up this fantasy. The line will take you 5 hours, and you’ll probably find that the best option is to take a refund and book your own tickets on a different airline anyway. So go ahead and do that when you’re sure you have a way to get to SUB. The drive takes 12 hours, but give yourself 16 just to be safe — then book your tickets out of SUB. I guarantee you things will sell out and only be more expensive the longer you wait. Request a refund for your original flights later. Get yourself out of Indonesia first.

In this situation, he who hesitates is lost. Though we fled for Surabaya, we waited one day in hopes that DPS would re-open and it didn’t. During that time, all flights out of Surabaya for the next 3 days were booked full. In the end, we were stuck in Surabaya for a few days rather than being stuck in Bali. Trust me, you will have more fun being stuck in Bali. Surabaya has a giant mosque and a giant mall. If you aren’t Muslim, you’re not allowed in the mosque. So that leaves…