BP gift cards used to work at Arco, but in some areas, a system upgrade now prompts users for a PIN when they try to use a BP gift card at an Arco gas station, and these cards do not come with PINs. Here’s how to exchange your BP gift cards for Arco gift cards.
- Call the number on the back of the BP gift card: 1-800-519-3560.
- Follow the menu prompts to get to an operator. Tell the operator you have BP gift cards which no longer work at your local Arco stations, and you would like to exchange them for Arco gift cards. They will ask for a name, phone number, email address, and mailing address. Then they’ll instruct you to do the following:
- Email email@example.com (no, that’s not a typo, it is “sservices”) with:
- your name
- a copy of the original receipt (when you purchased the BP gift card(s))
- picture of the front of the gift card(s)
- picture of the back of the gift card(s)
That’s it! According to customer service, you should receive a response/replacement within 7-10 business days.